Terms & Conditions

Last updated: February 11, 2026

1. Overview

These Terms & Conditions (“Terms”) govern your use of Grapple Insights and any related services (“Service”). By accessing or using the Service, you agree to be bound by these Terms.

2. Who Uses Grapple Insights

Grapple Insights is designed for landlords, property managers, or their staff to help manage communication with tenants over SMS and voicemail. Tenants may receive messages sent through the Service but are not required to create an account with Grapple Insights.

3. Your Responsibilities as a Landlord User

If you create an account or otherwise use the Service as a landlord or property manager, you agree that you will:

  • Provide accurate account and contact information.
  • Only send messages that are appropriate and lawful for your relationship with the recipient.
  • Obtain any consents required to contact your tenants by SMS, voice, or other channels.
  • Respect tenant opt‑out requests, including common keywords like STOP, where applicable.

4. Use of Messaging

You are responsible for the content of the messages you send and for ensuring that your use of SMS and voicemail complies with applicable laws, regulations, and carrier rules (including A2P 10DLC and other messaging compliance requirements where relevant).

Grapple Insights provides tools and infrastructure to send, receive, and organize messages, but does not review or approve individual messages before they are sent.

5. Prohibited Use

You agree not to use the Service to:

  • Send spam, unlawful, threatening, abusive, or harassing messages.
  • Send content related to illegal activities or other restricted messaging categories.
  • Attempt to interfere with or disrupt the Service or its infrastructure.

6. No Warranty

The Service is provided on an “as is” and “as available” basis. To the maximum extent permitted by law, we disclaim all warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non‑infringement.

7. Limitation of Liability

To the maximum extent permitted by law, Grapple Insights will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, arising out of or in connection with your use of the Service.

8. Changes to the Service or Terms

We may modify or discontinue parts of the Service or update these Terms from time to time. If we make material changes, we will update the “Last updated” date at the top of this page. Your continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

9. Governing Law

These Terms are governed by the laws of the United States and, to the extent applicable, the laws of the state or jurisdiction in which you primarily use the Service, without regard to its conflict of law principles.

10. Contact Us

If you have any questions about these Terms, you can contact us at grappleinsights@gmail.com.